Draft, last updated [DATE].
If a product does not work for you, ask for a refund within [REFUND DAYS] days of buying and you get the full amount back. No reason is needed, though it helps to hear what went wrong.
Write to [SUPPORT EMAIL] from the email you bought with, or reply to the email with your licence key. Paddle, our reseller, sends the money back to the card or account you paid with.
The licence is turned off when the refund is made. A renewal of a yearly licence can be refunded the same way within [REFUND DAYS] days of the renewal.